Adaptive Sports Front Desk Staff

📍 Location: Hailey & Ketchum, Idaho
💰 Compensation: $18–$22/hour
📋 Status: Seasonal / Non-Exempt
Reports to: Front Desk Manager

The mission of Higher Ground (HG) is to enhance quality of life through therapeutic recreation and education. The Front Desk Staff position requires a friendly, organized individual with exceptional communication skills, as they will be communicating with guests, seasonal ski instructor staff, volunteers, Higher Ground participants, full-time staff and Sun Valley employees.

Position Responsibilities and Duties

• Provide primary receptionist duties; answer phone calls and questions in regard to the Higher Ground Adaptive Ski School.
• Proficiency in Microsoft office platform and other software programs as necessary.
• Assist participants in registration for programming.
•  Field questions related to Higher Ground’s Adaptive Ski School.
• Organize office supplies and ski equipment as necessary.
• Implement participant intake process and scheduling of lessons.
• Communicate effectively with all staff, participants and stakeholders.
• Learn and become proficient in Community Pass registration software.

Key Interfaces:

• Adaptive Sports Program Coordinator
• Ski Instructor Staff
• Program Managers
• Volunteers
• Participants

Position Scope:

• Number of Employees Supervised: 0
• Number of Volunteers Supervised: Directly 0 , Indirectly: Hundreds
• Geographic Information: Sun Valley, Idaho

Requirements:

• Dollar Mountain Desk Staff role may require:
• Regular interaction with participants, parents and donors
• Occasional lifting of equipment and gear up to 50 pounds
• Being flexible and adaptable
• Weekend work required

Equal Opportunity Employment – Higher Ground USA Inc. is an equal opportunity employer. We are committed to maintaining the hiring practices and work environment free from discrimination based on race, color, religious creed, national origin, gender, sexual orientation, age, disability, genetic information, veteran/military status, marital status or other status protected by federal or state law, with regard to any term or condition of employment.

The above statements are intended to describe the general nature of work

performed by the employee in this job. Specific duties and responsibilities may vary

by position.